k789 Privacy Policy
How k789 collects, uses, and protects your personal information as a player in Bangladesh.
Introduction
k789 is committed to protecting the privacy and personal data of every player who uses its online casino and sports betting platform. This Privacy Policy explains what personal information k789 collects, how that information is used, under what circumstances it may be shared, and how it is kept secure. It also describes the rights you have as a player with respect to your personal data and how to exercise those rights.
By registering an account with k789 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described here. If you do not agree with this policy, you must not use the k789 platform. This policy applies to all players accessing k789 from Bangladesh and is written in English as the platform's operational language.
Your Privacy Matters to k789
k789 does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used exclusively to operate your account, process transactions, meet regulatory requirements, and improve the platform experience for players across Dhaka, Chittagong, Sylhet, and all of Bangladesh.
Your Privacy at a Glance
Six key commitments that define how k789 handles your personal data as a trusted platform for Bangladesh players.
SSL Encrypted
All data transmission between your device and k789 is protected by SSL encryption.
No Data Selling
We never sell or rent your personal data to advertisers or third-party marketers.
Access Rights
You can request a copy of all personal data k789 holds about you at any time.
Right to Erasure
Subject to legal obligations, you may request deletion of your personal data when closing your account.
Bangladesh Focused
Payments processed locally via bKash, Nagad, and Rocket — your financial data stays within trusted local channels.
Contact Us
Privacy queries answered via [email protected] — no automated dismissals, real human review.
1. Information We Collect
Registration and Identity Data
When you create a k789 account, we collect the personal information you provide during registration, which includes your full legal name, date of birth, Bangladeshi mobile number, and any identity documents submitted for KYC verification (such as a National ID card, passport, or driving licence). This information is required to confirm your identity, verify your age as 21 or above, and set up your player account correctly.
Transaction and Payment Data
k789 records details of every financial transaction made on your account, including deposit amounts, withdrawal requests, payment method used (such as bKash, Nagad, or Rocket), transaction timestamps, and transaction reference numbers. We do not store full payment account credentials (such as bKash PINs or bank passwords) — only the identifiers necessary to process and record transactions securely.
Usage and Technical Data
We collect technical data generated by your use of the k789 platform, including your device type, operating system, browser type, IP address, session duration, pages visited, games played, betting history, and approximate geographic location (derived from your IP address). This data is used to operate the platform reliably, detect fraud, personalise your experience, and comply with responsible gaming obligations.
2. How We Use Your Information
Account Operations
The primary purpose for which k789 uses your personal data is the operation and management of your player account. This includes processing your registrations, verifying your identity, enabling deposits and withdrawals through your chosen payment method, maintaining a record of your gaming activity, and ensuring the correct application of bonuses and promotions to your account.
Fraud Prevention and Compliance
k789 uses your personal data to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other forms of misconduct on the platform. We also use your data to meet our KYC and age verification obligations, and to respond to any legitimate requests from relevant authorities. These uses are necessary for the secure and lawful operation of k789.
Responsible Gaming Obligations
k789 uses your gaming activity data to monitor for signs of problem gambling behaviour, such as significant increases in deposit frequency, extended session times, or patterns associated with distress. This monitoring is part of our commitment to responsible gaming and may be used to proactively contact you to offer support tools such as deposit limits or self-exclusion, or to enforce limits you have set yourself.
Platform Improvement and Personalisation
Aggregated and anonymised usage data is used by k789 to improve the platform, optimise game offerings, and personalise the experience for players. For example, data about which games are popular with players in Dhaka or Chittagong helps k789 surface relevant content. Where any personalisation uses identifiable data, it is done on an opt-out basis and you may contact support to opt out.
3. Sharing Your Information
Payment and Technology Partners
k789 works with trusted third-party service providers to deliver its services. These include mobile financial service providers (bKash, Nagad, Rocket), game software providers, platform hosting and infrastructure providers, and customer support technology vendors. These partners receive only the minimum personal data required to perform their specific function and are contractually prohibited from using that data for any other purpose.
Legal and Regulatory Disclosure
k789 may disclose your personal data to relevant authorities where required to do so by applicable law, court order, or lawful regulatory request. This includes disclosures related to fraud investigation, anti-money laundering compliance, or enforcement of our Terms and Conditions. k789 will always take reasonable steps to limit such disclosures to what is strictly required.
Business Transfers
In the event of a merger, acquisition, or transfer of all or part of k789's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. In such an event, k789 will take reasonable steps to ensure that your privacy rights continue to be protected under the new operator, and registered players will be notified of any such change via their registered contact details.
We Never Sell Your Data
k789 does not sell, lease, or otherwise trade your personal information to any third party for advertising, marketing, or commercial profiling purposes. Your data is yours. We use it only to run the platform you signed up for and to keep it safe and fair for all players.
4. Cookies and Tracking Technologies
How k789 Uses Cookies
k789 uses cookies and similar tracking technologies (such as local storage and session identifiers) to maintain your logged-in session, remember your preferences, detect fraudulent login attempts, and measure platform performance. Cookies used by k789 are either strictly necessary (required for the platform to function) or functional (enhancing your experience). k789 does not use third-party advertising cookies or cross-site tracking cookies.
Managing Cookies
You may manage or disable cookies through your mobile browser's settings. Please note that disabling strictly necessary cookies may prevent the k789 platform from functioning correctly, including being unable to maintain your login session or complete transactions. Functional cookies may be disabled without affecting core platform operation, but may reduce the quality of your experience.
5. Data Security
Technical Security Measures
k789 implements industry-standard technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting which staff members can view personal data, and regular security assessments of the platform infrastructure.
Your Responsibility
While k789 takes all reasonable technical and organisational precautions to keep your data secure, the security of your account also depends on you maintaining the confidentiality of your login credentials. You must not share your account password or PIN with any third party. If you suspect your account has been accessed without your authorisation, contact k789 support immediately via [email protected] and change your password as soon as possible.
6. Data Retention
Retention While Your Account Is Active
k789 retains your personal data for as long as your player account remains active. This is necessary to provide you with an uninterrupted gaming service, maintain your transaction history, apply your responsible gaming settings, and honour any outstanding bonuses or pending withdrawals. You may request account closure at any time by contacting support, after which retention rules for closed accounts apply.
Retention After Account Closure
Following account closure, k789 will retain certain personal data for a minimum period as required by applicable law and for legitimate business purposes, including the resolution of any outstanding disputes, prevention of re-registration by self-excluded players, compliance with anti-money laundering record-keeping obligations, and fraud investigation requirements. After this mandatory retention period, data that is no longer required will be securely deleted or anonymised.
7. Your Rights
Right of Access
You have the right to request a copy of all personal data that k789 holds about you. To make an access request, contact k789 support at [email protected] with the subject line 'Data Access Request' and include your registered mobile number. k789 will respond to verified access requests within a reasonable timeframe. There is no charge for a first access request within any 12-month period.
Right to Correction
If any personal data that k789 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (such as your mobile number) directly within your account settings. For corrections to identity or KYC records, contact support and provide the correct information along with supporting documentation where required.
Right to Erasure
Subject to k789's legal data retention obligations, you may request the deletion of your personal data by requesting account closure and submitting a data erasure request to [email protected]. k789 will process erasure requests in accordance with applicable law. Please note that certain data (such as transaction records and KYC documents) may be required to be retained for a defined period after account closure, as described in Section 6.2, and cannot be erased during that period.
Right to Object to Processing
Where k789 processes your personal data on the basis of legitimate interests (such as personalisation or platform analytics), you have the right to object to that processing. To exercise this right, contact [email protected] with the subject line 'Data Processing Objection'. k789 will review your objection and, where it cannot demonstrate compelling legitimate grounds that override your interests, will cease the relevant processing activity.
8. Children and Minors
k789 is strictly an adults-only platform. Players must be aged 21 or above to register. k789 does not knowingly collect personal data from individuals under the age of 21. If k789 becomes aware that it has inadvertently collected personal data from an underage individual, that data will be immediately deleted and the associated account permanently closed. Parents or guardians who believe a minor may have registered with k789 should contact [email protected] immediately.
9. Changes to This Privacy Policy
k789 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform operations, or industry best practices. When a material change is made, k789 will update the 'Last Updated' date at the top of this policy and will endeavour to notify registered players via their registered contact details or via a notice displayed on the platform. Continued use of k789 following any update constitutes acceptance of the revised Privacy Policy. Players are encouraged to review this policy periodically.
10. Contact and Privacy Queries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern about how k789 has handled your personal data, please contact the k789 support team. All privacy-related requests and queries are handled with care and reviewed by a real team member — not an automated system. We aim to respond to all privacy queries within 48 hours Bangladesh Standard Time.
Privacy Contact
For all data access requests, erasure requests, correction requests, and general privacy queries: [email protected] — use subject line 'Privacy Query' and include your registered mobile number so we can verify your identity before actioning your request.
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